Course Details

Certificate II in Tourism

This Certificate reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision The qualification provides a pathway. to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.
Delivery Mode
Face to Face & Online

Endeavour Christian College (FTF)

Groves Christian College Distance Education (Online)

220 Hours Additional Learning

QCE Credits
This course contributes to QCE Credits. 
Units completed in other Certificate Courses will impact the total QCE credits. Please see your Careers advisor for more information.

There are no additional fees to the learner.

Entry Requirements
Learners are required to take a Language, Literacy & Numeracy assessment pre-enrolment.  This will help us support you if necessary in achieving a successful course outcome.

Possible Career Outcomes
Possible career outcomes include Office Assistant for Tour Operator, Travel Agency, Parks & Resorts, Receptionist/Office Assistant for conference organiser.

Course Units
To complete SIT20122 Certificate II in Tourism, learners must complete five (5) core units and six (6) elective units.
Core Units  
SITTIND003 Source and use information on the hospitality industry
SITXCCS009 Provide customer information and assistance
SITXCCS011 Interact with customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS005 Participate in safe work practices
Elective Units  
BSBPEF202 Plan and apply time management
SITTTVL001 Access and interpret product information
SITXCCS010 Provide visitor information
SITTTVL003 Provide advice on Australian destinations
SITTTVL002 Provide advice on international destinations
SITTTVL006 Book tourism products and process documentation

Training and Assessment
Learners are expected to engage in class sessions on a regular basis, meet course requirements and undertake a certain amount of self-directed preparation, reading and practice at their initiative and in their own time.  Learners are required to undertake work placement (minimum of 12 service periods).

Assessments include observation of performance, short answer questioning, quizzes, simulations, online short responses and group tasks.

Download the Course Description here

*Correct at time of publication, subject to change
29 September 2023

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