Course Details

Certificate IV in Business

This qualification will help you to build a career in business administration and business services roles. You will develop the ability to apply a broad range of specialised skills which could including supervisory responsibilities. You will learn how to manage and maintain good customer service, produce complex business documents, maintain business relationships, undertake work projects and develop both work and personal priorities. This qualification will give you confidence to present information and to demonstrate leadership and critical thinking during regular business operations.

Online & Face to Face

Chinchilla Christian College
Livingstone Christian College
Staines Memorial College

440 Hours Additional Learning

QCE Credits
This course contributes to QCE Credits. 
Units completed in Certificate III in Business will impact the total QCE Credits.  Please see your Careers advisor for more information.

There are no additional fees to the learner.

Entry Requirements
Learners are required to take a Language, Literacy & Numeracy assessment pre-enrolment. This will help us support you if necessary in achieving a successful course outcome.

Possible Pathway Options
Learners may continue with further study in Business post school with another RTO.

Possible Career Outcomes

Office Administrator, Executive Personal Assistant, Project Officer, Sales Agent or Sales Account Assistant. 

Course Units
To complete BSB40120 Certificate IV in Business, learners must complete six (6) core units and six (6) elective units. 

Core Units  
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace
Elective Units*   
BSBPEF402 Develop personal work priorities
BSBPEF403 Lead personal development
BSBCMM411 Make presentations
BSBPMG430 Undertake project work
BSBMKG434 Promote products and services
BSBOPS404 Implement customer service strategies

Training and Assessment
Learners are expected to engage in class/chat sessions on a regular basis, meet course requirements and undertake a certain amount of self-directed preparation, reading and practice at their initiative and in their own time. 

Assessments include observation of performance, questioning, quizzes, simulations, online short responses and group tasks.

Digital Equipment
Learners will need access to a digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to Learner.Link. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.       

Download the Course Description here

*Correct at time of publication, subject to change
29 September 2023

Upcoming Programs

Name Course Start Date Course End Date Cost
BSB40120 - ChinchillaCC - 2025 Cohort 16/08/2023 31/12/2025 $0.00
BSB40120 - LivingstoneCC - 2025 Cohort 27/09/2023 31/12/2025 $0.00