Course Details

Certificate II in Hospitality DE & FTF

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.  This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
Delivery Mode
Online & Face to Face


Endeavour Christian College
Groves Christian College
Groves Christian College Distance Education
Seaview Christian College

220 Hours Additional Learning

QCE Credits
This course contributes to QCE Credits. 
Units completed in other Certificate Courses will impact the total QCE Credits. Please see your Careers advisor for more information. 

There are no additional fees to the learner.

Entry Requirements
Learners are required to take a Language, Literacy & Numeracy assessment pre-enrolment.  This will help us support you if necessary in achieving a successful course outcome.

Possible Pathway Options

Learners may continue with further study post school with another RTO. 

Possible Career Outcomes
Possible career outcomes include

Course Units
To complete SIT20322 Certificate II in Hospitality, learners must complete six (6) core units and six (6) elective units.
Core Units  
BSBTWK201 Work effectively with others
SITHIND006 Source and use information on the hospitality industry
SITHIND007 Use hospitality skills effectively
SITXCCS011 Interact with customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS005 Participate in safe work practices
Elective Units* Online Delivery
SITXFSA005 Use hygienic practices for food safety
SITXCOM006 Source and present information
BSBCMM211 Apply communication skills
BSBTEC201 Use business software applications
SITXCCS010 Provide visitor information
BSBSUS211 Participate in sustainable work practices
Elective Units* Face to Face
SITXFAS005 Use hygienic practices for food safety
**SITHFAB021^ Responsible service of alcohol
SITHFAB024 Prepare and serve non-alcoholic beverages
SITHFAB025 Prepare and serve espresso coffee
SITHFAB027 Serve food and beverage
BSBSUS211 Participate in sustainable work practices

^ Units will be marked as a Credit Transfer once completed in previous qualifications. 
**SITHFAB002 Provide responsible service of alcohol is delivered and assessed by a third-party provider: Zealifi Pty Ltd RTO #31709, 

Training and Assessment
Learners are expected to engage in class sessions on a regular basis, meet course requirements and undertake a certain amount of self-directed preparation, reading and practice at their initiative and in their own time.  Learners are required to undertake work placement (minimum of 12 service periods).

Assessments include observation of performance, short answer questions, projects, activities, portfolios, case studies, assignments, and a third party report.

Digital Equipment  
Learners will need access to a digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to Learner.Link.  Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet. 

Download the Course Description here

*Correct at time of publication, subject to change
29 September 2023

Upcoming Programs

Name Course Start Date Course End Date Cost
SIT20322 - EndeavourCC - 2025 Cohort 22/01/2024 31/12/2025 $0.00
SIT20322 - SeaviewCC - 2026 Cohort 22/01/2024 31/12/2026 $0.00