Course Details

Certificate II in Workplace Skills

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles as well as individuals who have not yet entered the workforce. These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Online & Face to Face

Blakes Crossing Christian College

Chinchilla Christian College
Endeavour Christian College
Livingstone Christian College

Seaview Christian College
Warwick Christian College
Whitsunday Christian College

220 Hours Additional Learning

QCE Credits
This course contributes to QCE Credits. Please see your Careers advisor for more information.

There are no additional fees to the learner.

Entry Requirements
Learners are required to take a Language, Literacy & Numeracy assessment pre-enrolment. This will help us support you if necessary in achieving a successful course outcome.

Possible Pathway Options
Learners may continue with further study in Business post school with another RTO.

Possible Career Outcomes
Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk or Receptionist

Course Units
To complete BSB20120 Certificate II in Workplace Skills, learners must complete five (5) core units and five (5) elective units

Core Units  
BSBWHS211 Contribute to health and safety of self and others
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
Elective Units*  
BSBOPS202 Engage with customers
BSBOPS203 Deliver a service to customers
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC201 Use business software applications
FSKDIG001 Use digital technology for short and basic workplace tasks

Training and Assessment
Learners are expected to engage in class/chat sessions on a regular basis, meet course requirements and undertake a certain amount of self-directed preparation, reading and practice at their initiative and in their own time.

Assessments include observation of performance, questioning, quizzes, simulations, online short responses and group tasks.

Digital Equipment
Learners will need access to a digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to Learner.Link. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet. 

Download the Course Description here

*Correct at time of publication, subject to change
29 September 2023


Upcoming Programs

Name Course Start Date Course End Date Cost
BSB20120 - WarwickCC - 2025 Cohort 20/07/2023 31/12/2025 $0.00
BSB20120 - SeaviewCC - 2024 Cohort 22/08/2023 31/12/2024 $0.00
BSB20120 - ChinchillaCC - 2025 Cohort 13/09/2023 31/12/2025 $0.00
BSB20120 - ChinchillaCC - 2026 Cohort 22/01/2024 31/12/2026 $0.00