Course Details

Certificate II in Business

Whether you just want to brush up on your office administration skills, or you need to learn these skills from scratch, this course will teach you the basics of working in a business environment. This course has been designed to teach you about different procedures in business including becoming proficient in office technology (such as using a computer), dealing with customers and clients, and developing your writing skills.

Delivery Mode
Face to Face and Online

Groves Christian College (CRICOS Provider #03246J) (Face to Face)

Groves Christian College Distance Education (Online)

Endeavour Christian College (Face to Face)



Equivalent to 4 Terms (1 Year) or 8 Terms (2 Years)

QCE Credits
This course contributes to QCE Credits.  Please see your Careers advisor for more information.

There are no additional fees to the learner.

Entry Requirements
Learners are required to take a Language, Literacy & Numeracy assessment pre-enrolment.  This will help us support you if necessary in achieving a successful course outcome.

Possible Pathway Options
Learners may continue with further study post school with another RTO.

Possible Career Outcomes
Possible career outcomes include Administration Assistant, Clerical Worker, Data Entry Operator, Information desk Clerk, or Receptionist.

Course Units
To complete BSB20115 Certificate II in Business, learners must complete one (1) core unit and eleven (11) elective units.

Core Unit  
BSBWHS201 Contribute to health and safety of self and others
Elective Units*
BSBCUS201 Deliver a service to customers
BSBIND201 Work effectively in a business environment
BSBINN201 Contribute to workplace innovation
BSBWOR202 Organise and complete daily work activities
BSBWOR204 Use business technology
BSBITU312 Create electronic presentations
Further Elective Units will be selected in consultation with trainer
BSBITU211 Produce digital text documents
BSBSUS201 Participate in environmentally sustainable work practices
BSBITU212 Create and use spreadsheets
BSBWOR203 Work effectively with others
FSKNUM014 Calculate with whole numbers and familiar fractions, decimals and percentages for work
FSKNUM015 Estimate, measure and calculate with routine metric measurements for work
BSBCMM201 Communicate in the workplace
BSBITU313 Design and produce digital text documents
BSBITU213 Use digital technologies to communicate remotely

Training and Assessment
Learners are expected to engage in class/online chat sessions on a regular basis, meet course requirements and undertake a certain amount of self-directed preparation, reading and practice at their initiative and in their own time. 

Assessments include observation of performance, questioning, quizzes, simulations, online short responses and group tasks.

Digital Equipment
Learners will need access to a digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to Learner.Link.  Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.

Download the Course Description here

*Correct at time of publication, subject to change
30 July 2020

Upcoming Programs

Name Course Start Date Course End Date Cost
BSB20115 - ChinchillaCC - 2021 20/01/2021 17/12/2021 $0.00
BSB20115 - EndeavourCC - 2021 20/01/2021 17/12/2021 $0.00
BSB20115 - Inquisify.Education - 2021 20/01/2021 17/12/2021 $0.00
BSB20115 - LivingstoneCC VEP - 2021 20/01/2021 31/12/2021 $0.00